At dripextras, operated by Layway Enterprises, we strive to provide you with a seamless and stress-free shopping experience. In this document, “we,” “us,” and “our” represent Layway Enterprises, while “you,” “your,” and “user” refer to our valued customers. We understand that fashion preferences can change, and you may wish to cancel an order. The following policy outlines how cancellations are handled:
Cancelling Orders Before Dispatch
You may cancel your order within 24 hours of placing it or before it has been dispatched—whichever comes first.
To initiate a cancellation, kindly reach out to our customer service team via email.
If your cancellation request meets the criteria, a full refund will be issued to your original mode of payment within 5 to 7 working days.
Orders That Have Already Been Shipped
If your order has already been dispatched, cancellation is no longer possible. However, you can choose to return the product after delivery in accordance with our Return & Refund Policy.
Changes to Orders
At this time, we are unable to modify orders after they are placed—this includes changing products or delivery addresses. If required, please cancel the eligible order and place a new one with the correct details.
How to Contact for Cancellations
To request an order cancellation, please contact our support team at: laywayenterprises@gmail.com
We thank you for your understanding and ongoing support. For further assistance, please don’t hesitate to reach out to us.
Grievance Redressal Policy
At dripextras, we are dedicated to offering a smooth and reliable shopping experience for our customers. We prioritize fairness and transparency in addressing all consumer concerns. Our Grievance Redressal Policy is established to make sure your issues are managed promptly, professionally, and in compliance with applicable regulations.
What is a Grievance?
A grievance refers to any concern or dissatisfaction arising from a product or service purchased via our platform, for which the customer seeks a solution. This may include, but is not limited to, issues concerning product quality or defects, wrong or delayed deliveries, payment complications, difficulties with returns, refunds, or exchanges, dissatisfaction with customer support, and questions regarding our policies.
How to Raise a Grievance
If you encounter a problem, we encourage you to contact us through our support channels. The steps are as follows:
Visit our Help Centre or Contact Us Page
Go to the "Help Centre" or "Contact Us" section on our website or mobile application.
Select Your Issue
Pick the relevant category or topic that best describes your concern.
Submit Your Query
Provide all necessary information, including your order ID, detailed description of the issue, and any supporting documents or images.
Once submitted, our support team will review your case and respond appropriately.
Escalation to Grievance Officer
If your issue remains unresolved or you are not satisfied with the resolution provided by our customer care team, you may escalate it to our appointed Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable laws.
To ensure accountability and legal compliance, Dripextras has appointed a dedicated Grievance Redressal Officer. The officer supervises the complaint resolution process, guarantees fairness, and handles unresolved or escalated grievances. You can reach the Grievance Officer at laywayenterprises@gmail.com.
Grievance Handling Process
Acknowledgement: We will confirm receipt of your grievance within 48 hours via email.
Unique Ticket/Reference ID: A unique grievance ID will be generated and shared with you to track the status of your complaint.
Resolution Timeline: Our team, in coordination with the Grievance Officer, will strive to resolve your grievance as quickly as possible, generally within 7 working days, or as mandated by applicable laws.
Updates & Communication: You will receive regular updates on the progress of your grievance through your registered communication method.
Closure of Grievance
Your grievance will be considered resolved in the following scenarios:
Contact Us
For further questions or to initiate a grievance, please reach out to us at laywayenterprises@gmail.com.