At dripextras, managed by Layway Enterprises, we are committed to providing a reliable and enjoyable shopping experience. In this document, “we,” “us,” and “our” refer to Layway Enterprises, and “you,” “your,” and “user” refer to our valued customers. By placing an order on our platform, you agree to the return and refund terms outlined below. Should you need to return a product, the process is designed to be clear and straightforward for your convenience.  

Return Eligibility  

Items must be in unused, unwashed condition and returned in the original packaging with all tags and labels intact.Make sure that the product, including all original tags, labels, and boxes, is returned in its original form.   

Products that show signs of wear, cleaning, or alteration will not qualify for a return.   

Return requests must be raised within 48 hours of receiving the order. To begin a return, please contact our support team within this time frame.    

Products that do not meet these conditions will not be accepted.  

Steps to Request a Return  

Step 1: Submit Your Request    
Send an email with your Order ID and reason for return laywayenterprises@gmail.com.  

Step 2: Provide Visual Proof    
If the item received is incorrect, defective, or damaged, attach clear images highlighting the issue to help us process your request faster.  

Step 3: Follow Return Instructions    
Once your return request is approved, we will share detailed instructions on how to proceed with the return.  

Returns that do not follow these guidelines may be rejected at our discretion.  

Refund Procedure & Timeline  

Upon receiving the returned product, our team will examine it to ensure it adheres to our return policy. You will be notified if the refund is approved or denied.    

If approved, your refund will be issued to the original payment method within 5–7 business days, and you’ll receive a confirmation email once the process is completed.  

When Partial Refunds Apply  

If a return does not fully meet our return standards—such as slight damage or missing elements—we may issue a partial refund based on the condition of the item.  

Defective, Damaged, or Incorrect Items  

If you receive a wrong, damaged, or faulty product, please notify us within 48 hours of delivery by initiating a return request. Include photos or videos that clearly show the problem, so we can resolve it promptly.  

Need Help?  

For any queries or support related to returns or refunds, please reach out to our customer service team at laywayenterprises@gmail.com.  
  
Thank you for shopping with dripextras. We value your trust and are here to make sure your experience remains outstanding.